U.S. SHIPPING FAQS
WHICH CARRIERS DO YOU USE?
We use UPS or a combination of UPS and USPS. Shipments to P.O. boxes are delivered by USPS only.
HOW DO I TRACK MY ORDER?
Once your order ships, we'll send you an email that contains tracking info and links.
You can also sign in to My Account and follow the tracking link under "Order History." Please note it may take up to 24-48 hours for tracking information to appear. Still have questions? Please call Client Services at 954-552-2261 or contact us via email, and we'll be happy to assist you.
DO I HAVE TO SIGN FOR MY PACKAGE?
All orders over $500 and any order delivered to a business address require signatures. Sometimes a signature may be required for orders under $500, at the discretion of the UPS driver.
CAN I SHIP TO DIFFERENT ADDRESSES IN THE SAME ORDER?
Sorry, we don't offer multiple-address shipping within one order.
DO YOU OFFER WEEKEND DELIVERY?
Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.
WHAT IF MY ORDER DOESN'T ARRIVE?
If, after following up with UPS, you're still not satisfied, please call Client Services at 954-552-2261 or contact us via email, and we'll be happy to assist you.